HotWins Terms and Conditions

Welcome to HotWins Online Casino. These Terms and Conditions govern your use of our website, games, and services at HotWins Casino, and by registering an account with us, you agree to be bound by the rules set out below. We operate HotWins under the ownership of ProgressPlay Ltd, registered in Malta (C58305) with its Soho Office at 3A, Punchbowl Centre, Elia Zammit Street, St. Julians STJ3154, Malta. Please read this document carefully before you play, as it explains your rights and obligations when using our platform.

Licensing and Regulation

We hold a licence from the Malta Gaming Authority (MGA/B2C/231/2012), issued on 16 April 2013, and we are also registered with the UK Gambling Commission under account number 39335. This means our operations at HotWins Casino are supervised by two of the most respected regulatory bodies in the industry, and we commit to operating fairly, transparently, and responsibly at all times.

Transactions made through HotWins are processed by Babaloo Limited, based at 5 Secretary's Lane, Gibraltar GX11 1AA. Your bank or card statements may show charges under ProgressPlay Limited, Babaloo Limited, or Babaloo CASHOO.EU. Instant bank payments are handled through Truelayer Limited, our trusted payment partner.

Eligibility and Account Registration

To register with us and complete the HotWins register process, you must be at least 18 years old and legally permitted to gamble in your jurisdiction. We primarily serve players from the United Kingdom, though we also welcome non-UK players under separate withdrawal minimums, timeframes, and payment options.

• You must provide accurate and truthful information during hotwins login and registration
• We reserve the right to verify your identity before processing any hotwins withdrawal
• You may only hold one active account with us at any time
• We restrict access to players registered with GAMSTOP or self-excluded elsewhere within our network

We do not accept players from any jurisdiction outside the United Kingdom that we classify as a Restricted Territory, and non-UK players are served strictly under the separate rules referenced throughout these Terms.

Deposits and Currencies

We accept a range of currencies including GBP, EUR, USD, CAD, NZD, JPY, and INR. For non-UK and selected countries, we also support cryptocurrency deposits including BTC, ETH, USDC, TRX, and SOL. Our minimum hotwins deposit requirement is £/€/$/CAD/NZD 10, JPY 1,000, or INR 1,000, though specific payment methods carry their own minimums.

• PayViaPhone: minimum £10 (UK only, 15% processing fee applies)
• Paysafecard: minimum £10, maximum £700
• Neosurf: minimum £15
• Instant Bank Payments and Payz: minimum £20
• Neteller and Skrill: minimum £20, maximum £5,000

We accept Visa and Mastercard debit cards, virtual and prepaid cards, Apple Pay, Pay by Bank, PayViaPhone, Paysafecard, Skrill, Neteller, Neosurf, Payz, and PayPal for UK and Ireland residents. Credit cards cannot be used for deposits in the UK and Ireland in line with regulatory requirements.

Withdrawals

Our minimum hotwins withdrawal amount is £5 for UK players, and requests below this threshold must be submitted manually to our support team. Non-UK players face a minimum withdrawal of €20 across all methods. We process withdrawals back to the original deposit method wherever possible.

Please note that PayViaPhone and Neosurf cannot be used to receive withdrawals, Mastercard withdrawals are currently unavailable due to issuer restrictions, and Visa withdrawals may be restricted in certain countries. We apply a 1% processing fee, capped at £3 per withdrawal, and dormant accounts inactive for 12 months or more will incur a £5 monthly maintenance charge.

We aim to review and process withdrawal requests within 1 business day for UK players and within 3 business days for non-UK players. Once processed, Skrill, Neteller, and Instant Bank Payments typically arrive within 1 business day; Payz, Apple Pay, and Paysafecard within 3 business days; and debit cards or PayPal within 3-7 business days. In most cases, you should receive your funds within 7 business days of your request.

Games and Providers

At HotWins, we offer over 2,500 games sourced from more than 70 leading studios, including Playtech, Evolution, Pragmatic Play, Play'n GO, NetEnt, Nolimit City, Hacksaw Gaming, and many others. Our hotwins live casino features over 250 tables powered by Evolution, Playtech, and Inspired, covering roulette, blackjack, baccarat, and live game shows.

Our game library spans hotwins slots, jackpots, video poker, scratch cards, bingo variants (30, 75, 80, and 90-ball, plus Bouncy Balls Bingo 60), and classic table games such as craps and blackjack. We do not currently offer sportsbook betting on our platform.

Bonuses and Promotions

Our hotwins bonus offerings, including the hotwins welcome bonus, hotwins free spins, and various promotional codes, are subject to specific wagering requirements. Our welcome package includes a 25% match up to £50 plus 25 Free Spins on Big Bass Bonanza, requiring a minimum £10 deposit through our cashier. Bonus and free-spin winnings must be wagered 10 times before withdrawal, with game contributions varying accordingly.

• Match bonuses expire after 30 days and convert up to 1x the bonus amount
• Free spins and their winnings expire after 7 days and convert up to £20
• Skrill and Neteller deposits do not qualify for any hotwins bonus code or promotional offer
• Submitting a withdrawal request voids all active and pending bonuses

We regularly run additional promotions such as our Mystery Box, Midweek and Weekend Wheel of Spins, and seasonal campaigns like Trio of Fortune and Sahara Riches. Full terms, including maximum entries and expiry conditions, are published on our promotions page and form part of these Terms and Conditions.

Rewards Programme

We invite every registered player to join our Rewards Programme, where you earn points through Missions such as trying new games, claiming bonuses, or triggering slot features. Points unlock Levels, Badges, and access to our Rewards Store, where you can redeem free spins, deposit bonuses, and cashback. A minimum £10 deposit is required to activate or maintain your progress, and store items expire 30 days after purchase.

Responsible Gambling and Account Security

We are committed to promoting responsible gambling and provide tools such as deposit limits, self-exclusion, and time-outs. If you believe your gambling has become problematic, we encourage you to contact our support team or GAMSTOP directly. You are responsible for keeping your hotwins login credentials confidential and must notify us immediately of any unauthorised account activity.

Customer Support

Our support team is available 24/7 via live chat, email, and our Help Centre, with assistance offered in English, Finnish, French, Japanese, and Spanish. You can reach us at customersupport@instantgamesupport.com for general enquiries or complaints@instantgamesupport.com for formal complaints.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or improvements to our services. We recommend reviewing this page periodically, as continued use of HotWins Casino following any changes constitutes your acceptance of the revised terms.