HotWins Privacy Policy

At HotWins, we are committed to protecting your personal data and respecting your privacy while you enjoy everything HotWins Online Casino has to offer. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, register an account, or use any of our services. By using HotWins Casino, you consent to the practices described in this policy.

Who We Are

HotWins Online Casino is operated by ProgressPlay Ltd, registered in Malta under company number C58305, with our registered office at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians STJ3154, Malta. We hold a Malta Gaming Authority licence (MGA/B2C/231/2012, issued 16 April 2013) and are also authorised by the UK Gambling Commission under account number 39335. Transactions on our platform are processed by Babaloo Limited, and instant bank payments run through Truelayer Limited. Our statements may display as ProgressPlay Limited, Babaloo Limited or Babaloo CASHOO.EU.

Information We Collect

When you create a HotWins login and use our services, we collect several categories of personal data to verify your identity, process transactions, and provide you with a safe gaming environment.

• We collect registration details such as your name, date of birth, address, email address and phone number.
• We gather identity verification documents, including proof of ID and proof of address, as required under our licensing obligations.
• We record your payment information when you make a HotWins deposit or request a HotWins withdrawal, including card details, e-wallet identifiers or cryptocurrency wallet addresses where applicable.
• We track your gaming activity, including games played, wagers placed, bonuses claimed and time spent on our site, to improve our services and detect responsible gaming concerns.
• We collect technical data such as your IP address, browser type, device information and login timestamps whenever you access HotWins Casino.
• We may collect communications you send us through LiveChat, email, our contact form or the Help Centre.

How We Use Your Information

We use the data we collect for legitimate business and legal purposes connected with operating HotWins Online Casino.

• We use your data to verify your identity and comply with anti-money laundering and know-your-customer regulations.
• We process your information to manage your account, including deposits, withdrawals, and any HotWins bonus or promotional offers you claim.
• We analyse your gaming behaviour to personalise your experience, including tailoring offers such as HotWins free spins, our Rewards Programme, and other promotions.
• We use your contact details to send you service-related communications and, where you have consented, marketing messages about HotWins promo code offers and new games.
• We monitor account activity to detect fraud, prevent underage gambling, and support responsible gambling tools.
• We retain records to meet our regulatory obligations under Maltese and UK gambling law.

Legal Basis for Processing

We process your personal data on several legal grounds. We rely on contractual necessity to provide our services once you register with HotWins, legal obligation to satisfy licensing and anti-fraud requirements, legitimate interest to improve our platform and prevent misuse, and consent where you have opted in to marketing communications. You may withdraw consent at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties to operate HotWins Casino effectively.

• We share data with payment processors, including Babaloo Limited and Truelayer Limited, to process your deposits and withdrawals securely.
• We disclose information to regulatory authorities, such as the Malta Gaming Authority and the UK Gambling Commission, when legally required.
• We work with identity verification providers to confirm your age and identity before you can play.
• We may share data with GAMSTOP and other self-exclusion networks to enforce restrictions on players who have opted into self-exclusion schemes.
• We engage IT service providers and customer support partners who assist us in delivering our Help Centre and LiveChat services in English, Finnish, French, Japanese and Spanish.

International Data Transfers

Because we serve players in the United Kingdom and various non-UK markets, your data may be transferred outside the European Economic Area. Whenever this occurs, we take appropriate safeguards, including standard contractual clauses, to ensure your information remains protected to the same standard required under Maltese and UK data protection law.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, remember your preferences, and analyse how visitors interact with HotWins Casino. Cookies also help us recognise returning users attempting a HotWins casino login and keep your session secure. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal and regulatory obligations. Generally, we keep account and transaction records for a minimum period required by Maltese and UK gambling regulations, even after you close your HotWins account, unless a longer retention period is required by law.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data, and we are committed to honouring them.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct any inaccurate or incomplete information.
• You can request that we erase your data, subject to our legal retention obligations.
• You have the right to restrict or object to certain types of processing, including marketing communications.
• You may request a copy of your data in a portable format.
• You can lodge a complaint with the Malta Information and Data Protection Commissioner or the UK Information Commissioner's Office if you believe we have not handled your data appropriately.

Data Security

We employ industry-standard technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. Our systems use encryption for sensitive data, including payment details submitted when you make a HotWins deposit or request a HotWins casino withdrawal. Despite our best efforts, no online platform can guarantee absolute security, and we encourage you to use strong passwords and safeguard your HotWins casino login credentials.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we conduct age verification checks as part of our registration process to prevent underage access to HotWins Online Casino.

Responsible Gambling and Data

We use certain personal data to support responsible gambling initiatives, including identifying patterns that may indicate problem gambling. Where you register with GAMSTOP or request self-exclusion, we process this information to enforce restrictions across our network and prevent further access to our platform.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of HotWins Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or wish to exercise any of your rights, please contact our support team through the Help Centre, LiveChat, or by emailing customersupport@instantgamesupport.com. For complaints, you may reach us at complaints@instantgamesupport.com, and for other player relationship matters, contact playerrelationship@instantgamessupport.com.